Honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace. But poor communication derails important initiatives, wrecking morale and torpedoing projects.
Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. That’s where difficult exchanges become learning opportunities, and unfocused meetings become innovation incubators.
Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It provides the tools to keep your conversations in the “sweet spot”—where learning, collaboration, and innovation are at their highest.
Conversational Capacity teaches learners the following:
The Conversational Capacity virtual course includes prework assignments completed before the first course, with three two-hour live virtual sessions spread out over time. The virtual sessions offer learners an engaging experience that includes instruction, group activities, and opportunities to practice new skills.
Conversational Capacity can be delivered online in a collaborative, moderated class over five weeks, with assignments and cohort meetings once a week during one-hour live virtual inspire session. It is self-directed learning blended with discussions, exercises, reflection, and offline assignments. Participants gain skills for keeping conversations open, balanced, and productive, ways to maintain a learning-focused mindset, methods for overcoming obstacles to Conversational Capacity.
This 35-minute online overview teaches the core concepts of Conversational Capacity through micro-learning activities. Ideal for learners who need an overview of the content or a refresher, this course design can be used along with virtual and in-person sessions, or as part of a learning journey, to create more flexible learning experiences.
Set of nine micro-activities ranging from one to five minutes that learners can use during moments of need. The playlist includes videos, activities, and worksheets on topics such as influencing up, tackling touchy topics, why arguing backfires, and leaning into difference.
80% the U.S. workforce reports feeling stressed because of ineffective company communication. 63% have wanted to quit because ineffective communication interfered with their ability to do their job.1
Companies with better relationships and communication experience 20% higher productivity, 21% higher profitability, and 41% lower absenteeism. 2
1. Dynamic Signal, 2019 Dynamic Signal Study. (Opens in a new window)
2. Wellness Council of America,The ROI on Better Workplace Conversations.
Learn how Ericsson combined Conversational Capacity® with SLII® and Building Trust for their Leaders Core Curriculum development program.